Helderberg Camper Hire Rental Terms for travel between 01-Jan-2010 and 31-Dec-2011

1. RENTAL PLAN
The rental period includes the pick-up and drop-off days. 200 free kms per day are included in the base daily rate. Extra kilometres are charged at the applicable rate. The minimum hire period is 5 days in South Africa and 14 days in, or going to, Namibia or Botswana.

2. VEHICLE PICK-UP AND RETURN
Our office hours are 09h00 to 16h00 Monday to Friday. After hours pick-up or returns can be arranged. Please arrange a specific time when booking. We will transfer you free of charge from or to Cape Town or Johannesburg International airports or a hotel in the immediate area at the start and end of your hire. A collection or drop-off fee of R300 will be levied after normal office hours, over weekends, on public holidays and for pick-ups and drop-offs further than 20 kilometres from the airport.

ONE WAY RENTALS are available under the following conditions:
Drop-off within South Africa at any point other than the collection point: A fee of R3000 is payable.
Drop-off in neighbouring countries (where permitted): A fee of R4000 is payable.
Any change in the designated drop-off point must first be timeously approved by Helderberg Camper Hire. The one way drop-off fee is not refundable after commencement of the hire.
Pick-up and drop-off at locations other than our standard depots is solely at the discretion of Helderberg Camper Hire.

Surcharges
There is a surcharges of R1200 for travelling to Namibia or Botswana.

3. PAYMENTS
Electronic transfers directly into our bank account (reflected at least two days before collection) or authorised credit card debits before or on collection of the vehicle, are the required payment methods. A deposit is required for confirmation of reservation, the balance being due before collection. All financial transactions are calculated and conducted in ZAR (unless otherwise agreed) and fluctuations in exchange rates can cause variations before or during the hire period. Helderberg Camper Hire CC accepts no responsibility for these variances. No refund of the rental fee will be made if the vehicle is returned for any reason prior to the end of the rental period. If, for any reason beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the hirer. This shall not constitute a breach of contract and does not entitle the hirer to any form of refund.

A credit card debit voucher will be taken by HCH on collection of the vehicle for the excess co-payment option taken by the hirer (if applicable) and returned without delay on return of the vehicle, after deductions for breakages and/or damage as per the level of excess waiver agreed to. HCH reserves the right to use credit card details, after informing the card holder thereof, to charge the hirer after completion of the rental for any traffic fines and /or any incidental or accident damage which HCH was not aware of on return of the vehicle. A cleaning fee of R300.00 will be charged if the toilet bowl has not been emptied or the vehicle is returned in an excessively dirty condition.

4. CANCELLATION FEES
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
33 or more days before departure: No penalty – deposit will be returned minus handling fee of 10%.
32 to 14 days before departure: a further 25% of rental - deposit returned minus handling fee of 10% only if vehicle is rehired.
13 days or less before departure: 50% of rental - deposit retained.
No refund will be given if vehicle is returned early, for whatever reason, after commencement of rental.

Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

5. DRIVERS LICENCE :
An international driving licence, or a licence with a photograph and wording in English, or a licence approved by the South African traffic authorities, or a valid South African driver’s licence is required for all drivers. Drivers age limits are 23-75 and no leaner drivers allowed. If licence is under 2 years old a 5% surcharge will apply in the event of a claim. A copy of all driver’s licenses to be submitted before collection of vehicle. All drivers must sign the Rental Agreement.

6. FRIDGE AND STOVE OPERATION
Fridges and stoves are tested before rental and are handed over in working condition. Helderberg Camper Hire cannot he held responsible for their possible failure. Please remember this is not a normal domestic fridge and may not be as effective in very hot conditions. For proper operation of the fridge, especially vehicles with convection units, the vehicle must preferably be parked level.

7. GENERAL REPAIRS - Vehicles are covered by AA Fleetcare from the Automobile Association of SA (see AA instructions in vehicle)
While every vehicle is thoroughly serviced and checked, breakdowns can occur unexpectedly. The hirer is authorised to have repairs carried out to a limit of RIOOO per instance. Please settle directly with the supplier. Refunds will only be made if invoices are produced and if repairs are not as a result of driver or hirer negligence. Any problems with the vehicle or equipment must be reported to Helderberg Camper Hire as soon as possible. Larger repairs will be arranged, at the discretion of HCH, upon the hirer reporting the problem to HCH. HCH will not be responsible for accommodation costs due to immobilisation during repairs or accident damage repairs but will, at their discretion, refund the daily hire rental rate for the days lost. (See also clause 13 Immobilisation).

8. VEHICLE MAINTENANCE
Take note at all times of all gauges while driving. The hirer is responsible for the vehicle for the full period of the hire and must maintain the vehicle during this period.
Hirers are required to make periodic checks (at least every 1000 km) of:
Oil and Water levels - must be maintained (preferably when vehicle is cold, or when petrol /diesel is filled up)
Tyre Pressure (cold) kpa: 

                       CUB 3           Avalon               Spirit 5             Discoverer
FRONT              3.0                 3.5                     3.5                     3.5   
REAR                3.0                 3.5                     3.5                     3.5

NB: Turbo Diesel enginesmust idle for not less than 60 seconds after starting and 60 seconds before switching off.
Engine Damage: Should the vehicle be driven with the engine in an overheated condition or low on oil and the engine be damaged as a result thereof, the hirerwill be held responsible for the total costs of repairs.
Diesel engines may need to have the oil changed during a hire period. Should you exceed the required service interval distance on your travels, please have a service station / garage change the oil (only Delvac 15W50 Diesel oil, or equivalent, is to be used) and oil filter (provided in rear locker as not always available in small towns) and pay for the oil and service. Helderberg Camper Hire will refund the costs to you on return of the vehicle.

9. IMMOBILISATION - Helderberg Camper Hire will, at their discretion, be responsible for accommodation costs due to immobilisation during minor repairs and/or minor accident repairs if not caused by the fault of the driver or hirer and will, if deemed necessary by HCH, refund the daily hire rental rate for the days lost.

10. TYRE DAMAGE- Please check tyre pressures regularly!
HCH is not responsible for any punctures or damage to tyres (such as blow outs etc.) during the hire period and repair costs are for the hirers account. If the driver wishes to be reimbursed for new tyres, the damaged tyre must be returned to us for inspection and evaluation by the tyre manufacturer. Tyre replacement costs will only be reimbursed if the manufacturer accepts a warranty claim on the faulty tyre. When replacing a tyre, please ensure that it is of the same size and ply rating, is Commercial weight, i.e. “C” rated and, if possible, of the same brand. NO retread or reconditioned tyre is acceptable and total insurance cover will become the responsibility of the hirer should the incorrect type of tyre be fitted.

11. ROAD & AREA RESTRICTIONS and SPEEDS - See CLAUSE 12 below
Motorhomes are large and heavy vehicles and are affected by speed, road conditions and wind. Crosswinds and buffeting caused by passing large trucks etc can be dangerous, especially at high speeds. The hirer acknowledges that he /she is aware of the care and attention required when driving a motorhome /camper and of all safety and maintenance requirements of the vehicle. Safe speeds are 80 to 90 km per hour, but must be adjusted to suit road and wind conditions. At no time may a speed of 100 kms per hour be exceeded.
Two-wheel drive vehicles can only be driven on tar/bitumen (paved) roads - with the exception of recognised hard roads and in game parks where the maximum speed limit of 4Okph must not be exceeded. Any damage caused to the vehicle resulting from travel on unauthorised, unpaved roads will be for the account of the hirer. HCH reserves the right at its sole discretion to restrict vehicle movement in certain areas at any time due to adverse road or weather conditions, or for any reasonable cause.
NB: Campers are not allowed to travel in the Kalahari Park (Kgalagadi Park), Okavango Delta & on all gravel road passes including Swartberg,Sani, Bloukrans, Baviaanskloof & Marakele passes. Travel is prohibited on all "D" roads in Namibia, Sossusvlei to Walvis Bay, Fish River Canyon, van Zyl's Pass, Skeleton Coast, Kaokoland, Brandberg and Sandwich Harbour. Travel is not permitted in Zimbabwe (other than Vic Falls), Zambia (other than Livingstone), Malawi, Angola or Mozambique without prior permission from HCH. NO off-road driving whatsoever is permitted with 2 wheel drive vehicles. Please confirm with HCH before your trip if planning to go to these areas.

12. INSURANCE All vehicles are comprehensively insured through Zurich Insurance Company and include Collision Damage, Third Party and Theft cover.

Hirers have three co-payment waiver options – see below.
OPTIONS: (See also Clause 13)
a. Basic Cover: Hirer will be responsible, whether at fault or not, for the first R 29 000.00 of costs in the event of any damage to either the Helderberg Camper Hire CC vehicle or a Third Party vehicle or property, including glass, radio, “Off-road”, wilful, undercarriage, overhead or tyre damage. Holding deposit required

b. W1: The rate is R135 per day. Hirer will be responsible, whether at fault or not, for the first R 17 500.00 of costs in the event of any damage to either the Helderberg Camper Hire CC vehicle or a Third Party vehicle or property, including glass, radio, “Off-road”, wilful, undercarriage, overhead or tyre damage. Holding deposit required.

c. W2: The rate is R170 per day. Hirer will be responsible, whether at fault or not, for the first R 5 000.00 of costs in the event of any damage to either the Helderberg Camper Hire CC vehicle or a Third Party vehicle or property, including glass, radio, “Off-road”, wilful, undercarriage, overhead or tyre damage. NO holding deposit required.

d. W3: The rate is R220 per day. Full cover - NO co-payment is required and covers all “Off-road”, glass, radio, undercarriage, overhead damage (excluding Namibia / Botswana) and excludes wilful damage. NO Holding Deposit required.

Tyre damage is excluded on all insurance options – excluding factory faults or fair wear and tear.

Insurance Exclusions
The hirer shall be responsible for the full amount of damage or replacement costs if:
• vehicle is abused in any way, such as incorrect use of the clutch, brakes or gearbox
• the driver is found to have been reckless, negligent or driving under the influence of alcohol or drugs
• the hirer permits unlisted, underage or unlicenced driving of the vehicle
• underbody or overhead damage is caused by water or seawater immersion, sitting on roof or bonnet
• the vehicle is taken into unauthorised areas or onto restricted roads
• theft occurs as a result of keys being left in the vehicle
• rental agreement is violated or details are found to have been misrepresented
• any damage is deemed to have been caused wilfully by hirer or a person/s in his party

PLEASE NOTE:
Note 1: “OFF-ROAD”. Some insurance co-payment options do not cover “Off-Road” damage or overhead and/or under-body and/or water damage or any damage sustained due to negligence of the hirer or his/her designated driver in a collision with a fixed stationary object or tyre damage. Hirer will therefore be responsible for up to R20 000 if this type of damage is found on return of the vehicle.

Note 2: CO-PAYMENTS - The co-payments can be paid in cash, travellers cheques or credit card (a manual imprint of the credit card will be taken and the amount will have to be authorised by the issuer of the card). This is fully refundable on return of the vehicle with no damage incurred to the relevant vehicle. Not all vehicles on the roads in Southern Africa are insured and it is not compulsory to be insured against damage to 3rd. party property. It is therefore often almost impossible to recover money from the drivers of other vehicles whether they are the guilty party or not. The co-payment, as and when applicable, is payable, regardless of who is at fault unless recovered by our insurers. The co-payment amount as per the option taken by the hirer, is payable immediately upon return of the vehicle to Helderberg Camper Hire or, at Helderberg Camper Hire’s sole discretion, on demand from the hirer after an assessment has been done by the necessary repairers and a quotation obtained. If payment is to be delayed, the necessary authorization form is to be signed by the hirer on return of the vehicle. Any adjustment by our insurers will be returned to the hirer at the earliest convenience of Helderberg Camper Hire CC.

Note 3: DRIVING: Campers / Motorhomes are built on a Commercial vehicle chassis and must be driven as such.
Most accidents occur as a result of:
a. driving too fast,
b. driving when tired
c. driving at night.
Please consider the weather conditions and the condition and width of the roads you drive on. Animals and pedestrians crossing roads in Africa are a serious hazard, especially after dark .

13. ACCIDENTS & INCIDENTAL DAMAGE:
In the event of an accident the following conditions apply:
a. Hirer is entirely responsible for all costs of repairs and/or replacement as per the co-payment chosen.
b. Hirer is responsible for the return of the damaged vehicle to the original collection depot.
c. If hirer requires a replacement vehicle to be delivered a drop-off charge will be made.
d. No refund for rental days lost will be allowed for the period during which the vehicle is being replaced.
e. If hirer is unwilling or unable to accept or Helderberg Camper Hire is unwilling or unable to provide a replacement vehicle no refund for early termination of the contract will apply.
All accidents, no matter how minor, must be reported to the nearest police station within 24 hours and police case reference numbers communicated immediately to Helderberg Camper Hire CC. Hirers may be required to complete a detailed insurance claim form at the end of the hire period. In the event of an accident the hirer is still entirely responsible for the full rental fee together with the payment of the relevant vehicle co-payment.
If the vehicle is involved in an accident a replacement vehicle, if available, will be arranged at the sole discretion of Helderberg Camper Hire CC. Insurance does not cover damage to the interior of the vehicle or loss or breakage of equipment unless as a result of an accident. All equipment and accessories supplied shall be returned (fair wear and tear excluded) upon completion of the hire.
Damage, as a result of negligence to the suspension or any undercarriage fittings and / or exhaust system other than fair wear and tear will also be for the hirers account.
Roof vents of the Campers are in good working order. Please be aware of these when driving or parking under restricted overhead clearance. If damaged in any way, the replacement costs are R 2 350 per vent, and will be for the hirer's account as it is not covered by insurance. When reversing the camper, it is essential to have a person outside directing the driver.
Water leakage in heavy rain is an unavoidable problem in campers.
We reserve the right to charge the hirer for any incidental damage found on the vehicle and not notified to us on return of the vehicle.

14. NEIGHBOURING COUNTRIES
If you wish to visit neighbouring countries agreed to by Helderberg Camper Hire CC, please advise us when booking as surcharges apply and additional insurance cover as well as travel documents for the vehicle have to be arranged.

15. Valuables. Please do not leave valuables in the vehicle, especially where visible from outside. In the cities, it is advisable to leave the vehicle in a caravan park and take a taxi/public transport to the inner city. Hirers are to secure the vehicle at all times. Wild animals (e.g. baboons) will enter through windows or doors left open, looking for food.

16. Personal property Insurance for all persons accompanying the hirer is the responsibility of the hirer.

17. Personal injury to the hirer or anyone accompanying the hirer or anyone travelling in the vehicle who is deemed by their presence in the vehicle to have the permission of the hirer is not covered by the vehicle insurance and we strongly recommend that you take out Personal Travel Insurance. The hirer shall have no claim of any nature against Helderberg Camper Hire CC, it’s members or the owner of the vehicle, for any injury, loss or damage suffered or sustained by the hirer, or anyone accompanying the hirer, arising from any cause, including, without limitations, the use of the camper and provisions thereof.

18. Operation of all equipment within the vehicle is demonstrated to the hirer and is in working condition at the commencement of the rental. Helderberg Camper Hire CC accepts no responsibility for any malfunctioning of this equipment during the rental period. Bunk bed weight restriction in Discoverer is not to be exceeded. Gas bottles are to be filled if necessary and may not be exchanged.

19. Traffic fines are the hirer’s responsibility. We reserve the right to charge the hirer after completion of their hire for any fines received later plus an admin fee of R250.00. The traffic department will be informed.

20. Toilet. A fee of R300 will be charged if the chemical toilet has not been emptied or if the camper is returned in an excessively dirty condition.

21. The rental conditions are constructed and governed by the laws of the Republic of South Africa .

22. Helderberg Camper Hire CC &/or its members &/or the vehicle owner is indemnified by the hirer against all claims that may arise from the vehicle hire contract or use of the camper, its equipment or fittings. Helderberg Camper Hire CC shall not be liable for any damage, injury or loss whatsoever suffered by the hirer, his/her dependants or any occupants arising from this agreement or from use of the camper, its equipment or fittings.

We have tailored our package to ensure that you have the utmost peace-of-mind when you hire a motorhome from Helderberg Camper Hire. From our fleet of modern motorhomes and campers to our Automobile Association of South Africa emergency breakdown service and class-leading Comprehensive Insurance Package; you can rest assured that you are in good hands. Add to this our excellent rates and you have a package that is hard to beat.
We have depots in Cape Town and Johannesburg, with agents in Durban, Port Elizabeth and Bloemfontein.

Fully Equipped
Our campers are fully equipped for touring. All bedding, cutlery, crockery and braai (barbeque) equipment is supplied. All you need bring are your personal effects.

NEW!! Garmin GPS available for hire at only R20 per day!

Emergency Breakdown Service
Helderberg Camper Hire is contracted to the Automobile Association of South Africa for 24 hour emergency breakdown service. AA Fleetcare provides a comprehensive service throughout South Africa.

Additional items for hire:
Lapa (wind/privacy screen): R5 per day
Garmin GPS: R20 per day
Tent (four man) (includes 2 sleeping bags and 2 matresses): R20 per day
Baby car seat (up to 2 years): R10 per day
Gas barbeque: R10 per day
Child's car seat: R10 per day

Booking amendment
There are no penalties for altering a booking.

Restrictions
By prior arrangement only, pets are allowed to our vehicles.
we do not allow smoking in the vehicles.
Our Vehicles Restricted Areas include:the Kalahari (Kgalagadi Transfrontier Park), the Okavango Delta & on the Swartberg, Sani, Bloukrans, Baviaanskloof, & Marakele mountain passes. Also certain roads in Namibia - Sossusvlei, Fish River etc. Prior permission required for travel to Zimbabwe, Zambia, Malawi, Angola or Mozambique.

Helderberg Camper Hire Insurance

Bloemfontein depot

Address: , Bloemfontein , ZA

Our office hours are 08h30 to 16h30 Monday to Friday. After hours pick-up or returns can be arranged. Please arrange a specific time when booking. We will transfer you free of charge from or to Cape Town or Johannesburg International airports or a hotel in the immediate area at the start and end of your hire. A collection or drop-off fee will be levied on Sundays and public holidays and for pick-ups and drop-offs further than 20 kilometres from the airport.

Our depots will close at Christmas Day, New Year's Day and Good Friday.

Pick-up and drop-off is normally done at the airport – this is a free service. We would meet you in the arrivals hall on arrival and at a pre-determined drop-off zone/parking area on departure. Can also be arranged at a hotel/guest house (free if within 20km of the airport) or at our Cape Town depot. In excess of 20km from the airport the fee is R4 per km. After hours drop-offs are possible, with prior arrangement, at no extra charge.

Capetown depot

Address: 12 Derrick St , Somerset Business Park Somerset West , Cape Town , ZA

Our office hours are 08h30 to 16h30 Monday to Friday. After hours pick-up or returns can be arranged. Please arrange a specific time when booking. We will transfer you free of charge from or to Cape Town or Johannesburg International airports or a hotel in the immediate area at the start and end of your hire. A collection or drop-off fee will be levied on Sundays and public holidays and for pick-ups and drop-offs further than 20 kilometres from the airport.

Our depots will close at Christmas Day, New Year's Day and Good Friday.

Pick-up and drop-off is normally done at the airport – this is a free service. We would meet you in the arrivals hall on arrival and at a pre-determined drop-off zone/parking area on departure. Can also be arranged at a hotel/guest house (free if within 20km of the airport) or at our Cape Town depot. In excess of 20km from the airport the fee is R4 per km. After hours drop-offs are possible, with prior arrangement, at no extra charge.

Durban depot

Address: , Durban , ZA

Our office hours are 08h30 to 16h30 Monday to Friday. After hours pick-up or returns can be arranged. Please arrange a specific time when booking. We will transfer you free of charge from or to Cape Town or Johannesburg International airports or a hotel in the immediate area at the start and end of your hire. A collection or drop-off fee will be levied on Sundays and public holidays and for pick-ups and drop-offs further than 20 kilometres from the airport.

Our depots will close at Christmas Day, New Year's Day and Good Friday.

Pick-up and drop-off is normally done at the airport – this is a free service. We would meet you in the arrivals hall on arrival and at a pre-determined drop-off zone/parking area on departure. Can also be arranged at a hotel/guest house (free if within 20km of the airport) or at our Cape Town depot. In excess of 20km from the airport the fee is R4 per km. After hours drop-offs are possible, with prior arrangement, at no extra charge.

Johannesburg depot

Address: Edenvale , Johannesburg , ZA

Our office hours are 08h30 to 16h30 Monday to Friday. After hours pick-up or returns can be arranged. Please arrange a specific time when booking. We will transfer you free of charge from or to Cape Town or Johannesburg International airports or a hotel in the immediate area at the start and end of your hire. A collection or drop-off fee will be levied on Sundays and public holidays and for pick-ups and drop-offs further than 20 kilometres from the airport.

Our depots will close at Christmas Day, New Year's Day and Good Friday.

Pick-up and drop-off is normally done at the airport – this is a free service. We would meet you in the arrivals hall on arrival and at a pre-determined drop-off zone/parking area on departure. Can also be arranged at a hotel/guest house (free if within 20km of the airport) or at our Cape Town depot. In excess of 20km from the airport the fee is R4 per km. After hours drop-offs are possible, with prior arrangement, at no extra charge.

Port Elizabeth depot

Our office hours are 08h30 to 16h30 Monday to Friday. After hours pick-up or returns can be arranged. Please arrange a specific time when booking. We will transfer you free of charge from or to Cape Town or Johannesburg International airports or a hotel in the immediate area at the start and end of your hire. A collection or drop-off fee will be levied on Sundays and public holidays and for pick-ups and drop-offs further than 20 kilometres from the airport.

Our depots will close at Christmas Day, New Year's Day and Good Friday.

Pick-up and drop-off is normally done at the airport – this is a free service. We would meet you in the arrivals hall on arrival and at a pre-determined drop-off zone/parking area on departure. Can also be arranged at a hotel/guest house (free if within 20km of the airport) or at our Cape Town depot. In excess of 20km from the airport the fee is R4 per km. After hours drop-offs are possible, with prior arrangement, at no extra charge.